INSURANCE FAQS

INSURANCE
FAQS3vector
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Insurance FAQs with MSG Tours

We believe that safety and enjoyment are equally important when booking a tour with MSG Tours Ltd. It is therefore a condition of booking that you have obtained adequate and valid specialist school group travel insurance for the entire duration of your trip.
MSG Tours Ltd partner with Endsleigh Insurance to offer a group travel insurance policy that covers against a variety of unforeseen risks.
Cover includes cancellation and curtailment of the trip due to illness, injury, or death; the cost of any repatriation back to the beneficiary’s home country following a medical emergency.
Additionally cover for over 100 sports and activities are included as standard under this group policy and full details are available within the activity guide lists in the group policy documents.
The group policy has been arranged for the benefit of persons travelling on a trip (the beneficiary / beneficiaries) with MSG Tours Ltd (the group policyholder).
For full policy wording please click HERE

How do I make a claim?

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What is the claim process?

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Is there anything the insurance does not cover?

Yes, as with all insurance policies there are several general exclusions listed in the group policy wording under ‘general exclusions’ which should be read carefully in addition to the ‘What is not covered’ sections of the group policy. Please note, most sections of the policy will be subject to an excess.
It is your responsibility to read and ensure that you understand the group policy.

What should I do if my baggage, money, passport or travel documents 
are lost, stolen or damaged?

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What should I do in the event of a travel delay?

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What should I do in the event of a missed departure?

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If I am injured/sick in a remote location, is helicopter rescue covered?

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Is there a refund if I have travelled but do not make a claim within the period of insurance?

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What is the period of cover?

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If I no longer want cover under the group policy, will I get a refund?

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